At YEG Cycle we believe in creating a very positive environment for our students. Check out our guidelines below:
Shoes. Please take your shoes off at the front door. At check-in, you will be provided with a pair of spin shoes. Please do not wear these shoes outside of the spin room! They are VERY slippery on the concrete floors.
Work. Come ready to work… and get really, really sweaty! If you begin to feel faint or exhausted, slow down (but don’t stop), and wait for the class to finish. In case of emergency, please make eye contact with the Motivator to let them know whether or not you require assistance.
Early. Aim to arrive 15 minutes before class. If you are not in the studio 10 minutes before the start time, your spot will be given to someone on the waitlist.
Appropriate clothing. Make sure you wear clean, appropriate workout attire. As we discovered in grade school… no one likes to be the stinky kid in class.
Talking. Please refrain from talking in the spin room as it is distracting to others.
YEG CYCLE Cancellation Policy
You may cancel reservations up to 4 hours prior to the scheduled start time of your enrolled class, and up to 8 hours prior for the first class of the day (6AM for the weekdays/8AM for the weekends). Reservations cancelled after this period will not be subject to a refund and will be charged for the class as a late cancellation fee. Additionally, riders must be checked in at the front desk at least 5 minutes prior to class start times. If a student has not checked in at that time, their spot in the class will be given away to the next rider on the waitlist. Bikergang who arrive after class has begun will not be allowed entry in to the class.
YEG CYCLE Cancellation Policy - Unlimited Passes
Please be advised that our cancellation policy still applies to our unlimited passes. If you have purchased an unlimited pass, and fail to cancel out of a class outside of the 4 hour time limit, you will be charged for a drop in fee.
YEG CYCLE Waitlist Policy
If you are on the wait list for a class and get added to that class, you will be automatically sent an email! At this time, if you for some reason can't come ride with the YEG Cycle Bikergang, it is your responsibility to cancel yourself out of the class if it is outside of our late cancel window. If you receive the confirmation email within the 4 hour late cancellation window, it is your responsibility to call the studio to be cancelled out of that class. If you refrain from cancelling yourself out of the 4 hour late cancel window, a late penalty will be administered (and making the bikergang sad, of course). For those early morning classes, if you go to bed and are still on the wait list, we suggest to either commit to waking up early enough for the class to check if you received an email in your sleep, or cancel out of the class. Just remember, the early bird gets the worm......and the spin bootay!
YEG CYCLE No Cellphone in Class Policy
Just imagine; being in that blackout heavy climb track, in the zone, when beside you, someones phone screen lights up. It completely throws you off beat and off that hustle. Please refrain from taking your cellphone into the spin studio with you as it is very distracting to fellow bikergang members and the Motivator too! Let those 50 minutes between those four walls be your escape from the outside world.
Please note that YEG Cycle has a no-refund policy for class package purchases as well as in-studio merchandise purchases. Certain situations may be privy to a refund at the discretion of the studio manager.